Privacy Policy
National Alliance on Mental Illness San Diego (NAMI SD) has created this privacy policy (the “Privacy Policy”) in order to demonstrate our firm commitment to your privacy and security. This Privacy Policy discloses our information collection policies and practices for this Website: www.namisandiego.org (the “Website”). This Website is owned and operated by NAMI SD. This Privacy Policy applies only to NAMI SD’s online information-gathering and sharing practices occurring on the Website and does not apply to any of our practices conducted offline. By visiting this Website, you are accepting the practices and policies described in this Privacy Policy, and you are further indicating that you agree to be bound by the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you should not visit this Website or use any of the “links” on this Website. We may update this Privacy Policy from time to time, so please check this Privacy Policy periodically for changes. The date this Privacy Policy was last updated is stated at the end of this document.
Summary:
- In most cases, NAMI SD does not collect personally identifiable information about you other than what you freely share. We do log the IP address of every computer that visits our site as part of our normal site usage tracking, as further detailed below.
- You have the option of entering personally identifiable information (PII) about yourself as you interact with the Website, including name, address, and demographic data such as age and interests, etc. NAMI SD uses this information to help us understand who our site users are and how we may better tailor our programs, resources, and services.
- Except as stated in this Privacy Policy, NAMI SD does not share any of your PII outside the national alliance. National NAMI, NAMI State Organizations, and other NAMI Affiliates are expected to adhere to these same privacy practices in regard to your personal information.
- You retain full control over all information you share about yourself and may remove or request removal of this information from our Website at any time.
- You retain full control over what types of email communication you receive from NAMI SD and may opt to discontinue email correspondence at any time. Please note, if you make an online donation to NAMI San Diego, you are able to choose to not receive an email receipt for a donation, but doing so may prevent NAMI SD from providing you with documentation of your donation(s).
- You have the option to share PII about yourself with other visitors to the Web site. These options are clearly labeled as such, e.g. the NAMIWalks fundraising pages. You may remove or request removal of any such information you share.
- Anytime you enter PII, not intended to be shared publicly, such as password, address, or credit card number, this information is sent to NAMI SD over a secure connection.
- NAMI SD uses generally accepted industry standards to protect the information submitted to us.
The Personal Information We Collect, How We Collect It And How It Is Used:
The NAMI SD Website does not collect any PII about our Website visitors, other than information that visitors freely enter.
The one exception to this is that, like most Websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, as further discussed below.
Sign-In Accounts:
You may freely visit our Website without being required to provide us with any personal information. However, some requests and features do require that you provide us with some PII as more particularly described below. Personal information is data that can be used to identify or contact you. Please do not send confidential information to us directly via the contact email addresses listed on this Website.
Donor Privacy:
NAMI SD does not trade, share, or sell a donor’s personal information to third parties, nor do we send donor mailings on behalf of other organizations. This policy applies to all donors, online and offline.
If you make a donation online using the secure link from our Website to our donation processing vendor, you are required to enter personal contact information and credit card information. We use this information to process your donation and send you a confirmation receipt. This information will not be sold or shared with outside parties.
When you make a donation, we also add you to our local donor database, from which you may receive periodic communications including fundraising appeals via postal mail or e-mail. If you wish to be removed from our mailing list(s), please contact us via e-mail to jeffreyhamilton@namisd.org, or by calling (858) 634-6580, or by mailing Communications, c/o NAMI San Diego, PO Box 23700, San Diego, CA 92193.
Non-Personal Information We Collect By Automated Means And How We Use It
We also collect certain non-personal information (data in a form that does not support direct association with any specific person or individual) by automated means when you visit the Website. Much of this information is collected through the use of third-party tracking services, such as Google Analytics. When gathered, this data is used in the aggregate, and not in a manner that is intended to identify you personally. In addition to the third-party tracking services mentioned above, we also collect this information through various other means, including “cookies,” “web beacons” and IP addresses, as further explained below.
Cookies:
A “cookie” is a small file that a Web site can place on your computer. Cookies are commonly used by Websites to improve the user experience. Many cookies last only through a single Website session, or visit. Others may have an expiration date or may remain on your computer until you delete them. We may use “session cookies” in order to enhance the user experience and for other web-related purposes. These session cookies are not linked to personally identifiable information. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.
If your Web browser is set to accept cookies, the NAMI SD Website places cookies when you visit. Cookies are used to present you with a better experience and to remember your preferences, such as Remember Me. You can remove cookies by following the directions provided in your Internet browser’s “Help” file.
Clear Gifs (Web Beacons/Web Bugs):
Our bulk email provider may employ a software technology called clear gifs (a.k.a. Web beacons/Web bugs) in our e-newsletters and other e-mail communications that help us measure the effectiveness of our efforts. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track which users have opened which e-mail messages. It is possible for us to tie the information provided by clear gifs to your PII, though we do not routinely do so. We are primarily interested in the aggregate effectiveness of our various e-communication efforts.
Link Tracking:
Many links within e-mail communications you receive from us have a tracking ID at the end. This enables us to measure how often certain links are clicked on to gauge overall interest in the email campaign as well as interest in specific programs, resources, and services. From these e-mails it is possible for us to tie the information provided by tracking IDs to your PII, though we do not routinely do so. We are primarily interested in the aggregate effectiveness of our various electronic communication efforts.
IP Addresses
When you visit and interact with the Website, third parties with whom we have contracted to provide services for us may collect Internet Protocol addresses (each an “IP Address”), as well as browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. An IP Address is a unique identifier number that certain electronic devices use to identify and to communicate with each other on the Internet; your Internet Service Provider automatically assigns an IP Address to the computer that you are using. We gather this information to track Website visitor movement in the aggregate, and to gather broad demographic information for aggregate use. We may use this information to enhance our Website or for other lawful purposes.
Response To “Do-Not-Track” Signals:
Every time your computer sends or receives information over the Web, the request begins with some short pieces of information called “headers.” These headers include information like what browser you are using, what language your computer is set to, and other details. The Do Not Track technology provides individual users with the ability to include a simple, machine-readable header indicating that they don’t want to be tracked and sends a signal to Websites visited requesting that the Website disable either its tracking or cross-site user tracking of an individual user. Currently, various browsers – including Internet Explorer, Google Chrome, Firefox, Opera and Safari – offer a “do not track” option. Presently, there is no consensus on how Do Not Track should be interpreted, and no common or accepted industry standard for implementing. Consequently, we do not respond to Web browser “do not track” signals.
How We Use The Information We Collect:
Except as otherwise stated in this Privacy Policy, NAMI SD does not share any PII about you with unrelated third parties. You have the option to update, revise, or have deleted any personal information you have shared with NAMI SD, as further specified herein. For specific information about how information is used, please see the section above.
Communications From The Site:
Customer Service:
When you submit a message using our Contact submission form, we may communicate with you in response to your inquiries, to provide the services you request, confirm the actions you have taken (online transactions, etc.), and to attempt to fulfill requests for resources. We will communicate with you via e-mail, or we may communicate with you via telephone if we cannot reach you via e-mail.
General Announcements And Promotions:
We will occasionally send you information on classes, presentations, special events, news, or opportunities to participate in local NAMI SD activities. Out of respect for your privacy, we present the option not to receive these types of communications. Please see “Choice and Opt-Out”.
E-Newsletters:
If you subscribe to our e-newsletter, we will use your name and e-mail address to send it to you. Out of respect for your privacy, we present the option to unsubscribe. Please see “Choice and Opt-Out.”
Other E-Mail Notifications:
You may also choose to receive other types of e-mail from NAMI.SD. As relevant to your circumstances, you may control what e-mails you receive from within the particular feature they are related to.
Choice And Opt-Out:
We provide several opportunities for you to control the amount of PII you share with us, and the use of that information:
Other Means:
Please contact NAMI SD directly if you wish to be removed from any postal mailing lists:
(858) 634-6580
Communications
c/o NAMI San Diego
PO Box 23700, San Diego, CA 92193.
Or you may also respond to the return address on the information you received, as it may have come from national NAMI or a NAMI state or local organization. In order to contact another local NAMI affiliate or a NAMI State Organization, please look up their contact information here.
What Information We Share and With Whom:
PII that you provide NAMI SD will only be used internally by NAMI SD. As appropriate, it may also be shared among the national, state and local offices. This includes your name, address, phone number, e-mail address, information preferences, and demographic information. National NAMI, NAMI State Organizations, and other local NAMI Affiliates are expected to adhere to these same privacy practices. However, as each of these are separate nonprofit organizations, NAMI SD is unable to guarantee each of these organizations meets this standard. If you have concerns about your privacy with any of these other organizations, please contact them directly.
In the course of providing services, NAMI SD relies on certain trusted business partners to perform certain tasks, such as handling mass mailings, delivering e-communications, processing payments, etc. This involves transferring information about you in paper or electronic form. NAMI SD makes every effort to ensure the trustworthiness and best business practices of these partners. These agents and third parties are prohibited from using your PII for any other purpose.
Except as stated in this Privacy Policy, we do not reveal PII about you to third parties for their independent use unless: (1) you expressly authorize NAMI SD to do so, (2) it is necessary to allow NAMI SD and its service providers or agents to provide services on NAMI SD’s behalf, (3) it is to provide products or services to you, (4) it is disclosed to entities that perform marketing or data aggregation services for NAMI SD, (5) it is necessary in connection with a sale of all or substantially all of the assets of NAMI SD or the merger of NAMI SD into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which NAMI SD is not the survivor, (6) NAMI SD is required or permitted to do so for any or all of the following reasons: (i) to comply with a subpoena, legal process, government request or any other legal obligation, (ii) to prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of the Website or our network, and/or (iii) to protect the rights, privacy, property, business, or safety of NAMI SD, its partners and employees or the visitors to the Website.
Links To Other Sites:
This Website contains links to other sites that are not owned or controlled by NAMI SD. Please be aware that we, NAMI SD, are not responsible for the privacy practices of other such Websites. We encourage you to be aware when you leave our Website, and to read the privacy statements of each and every website that collects PII.
How We Protect The Information We Collect:
Browsers And Internet Security
Any time you enter or provide personal information on our Website, we encrypt it using Secure Socket Layer (“SSL”) technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser.
You can tell if you are visiting a secure area within a website by looking at the lock or key symbol in your browser address window. If the address of the page begins with “https://”, it is secure. Occasionally, the page you enter data on may not be secure, but by submitting the information you activate a secure connection and thus your data is submitted securely.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100 percent secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Children’s Privacy/Note To Parents:
The NAMI SD Website does not intentionally or knowingly collect, use, or disclose PII about visitors to our Website who are less than 16 years of age. If a child under the age of 16 submits information to us through any part of the Website and NAMI SD becomes aware that the user submitting the information is under the age of 16, the information provided will be deleted as soon as it is discovered and not used for any purpose. If you are the parent or guardian of a child under 16 years of age and believe that they have disclosed personally identifiable information to us, please contact jeffreyhamilton@namisd.org and be sure to include in your message the name and email address that you believe your child submitted, if applicable.
What If I Provide Information from Outside The United States?
Our Website is hosted in the United States and is governed by US law. Accordingly, by submitting any personal information to us you are transferring your personal information to the United States, and you consent to such transfer. We do not represent or warrant that the Website, or any part thereof, is appropriate or available for use in any particular geographic location. If you choose to access our Website, you do so on your own initiative and at your own risk, and are responsible for complying with all local laws, rules, and regulations applicable in your jurisdiction. If you are visiting the Website from outside the United States, please be aware that your information will be transferred to, stored and processed in the United States where our servers are located, and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Website, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Policy.
SPECIAL NOTICE TO EUROPEAN ECONOMIC AREA, SWITZERLAND AND UNITED KINGDOM USERS:
The following provisions applies only to users residing in the European Economic Area (EEA), Switzerland and the United Kingdom.
In May of 2018 a new data privacy law known as the EU General Data Protection Regulation (“GDPR”) went into effect. Pursuant to GDPR, we are required to provide those residing in the EEA, Switzerland and the United Kingdom (hereinafter, the “EU Users”) additional information and rights related to the Personal Information we collect about them. For the purposes of this GDPR Privacy Notice section, “Personal Information” means any information relating to an identified or identifiable person. We summarize such information and rights below.
How To Contact Us:
NAMI SD (the Data Controller) is the owner and operator of the Website. If you need to contact us for any reason related to this Privacy Policy or your use of the Website, please contact us at the following address:
Communications
c/o NAMI San Diego
PO Box 23700, San Diego, CA 92193
Purpose For Information Collection:
As noted in this Privacy Policy, you may visit our Website without being required to provide us with any Personal Information. However, should you decide to provide such information, the information we collect will be used to meet your requests, or to provide you with the applicable information or service requested, and as further described herein.
Legal Grounds For Processing Personal Information:
NAMI SD will process PII that we receive from EU Users on the ground that it is in our legitimate interest for the effective administration of the Website, or to fulfill and/or address your requests.
Your Personal Information And Your Choices; Withdrawal Of Consent:
GDPR provides EU Users with additional rights in respect to the Personal Information we hold about you, including:
How To Access Your Information And Your Other Rights
- The right of access
If you ask us, we will confirm whether we are processing your Personal Information and, if necessary, provide you with a copy of that Personal Information (along with certain other details). - Your right to correction (rectification)
If the Personal Information we hold about you on this Website is inaccurate or incomplete, you are entitled to request to have it corrected. - Your right to erasure
You can ask us to delete or remove your Personal Information in some circumstances, such as where we no longer need it or if you withdraw your consent (where applicable). - Your right to data portability
You have the right, in certain circumstances, to receive a copy of Personal Information we’ve obtain from you. - Your right to withdraw consent
If we rely on your consent (or explicit consent) as our legal basis for processing your Personal Information, you have the right to withdraw that consent at any time. - Your right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your Personal Information, you can report it to the relevant supervisory authority.
We will respond to any such above requests within a reasonable timeframe.
Some of these rights may be in circumstances in which we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided in data protection legislation in general, and GDPR in particular, or where the Personal Information may be exempt from disclosure due the applicable rules of professional conduct, attorney-client privilege, legal professional privilege, other applicable privileges or protections, or professional secrecy obligations
Please also note we may need to retain certain Personal Information for record-keeping purposes, and there may also be residual Personal Information that will remain within databases and other records not on this Website, which will not be removed from such locations. Additionally, please note that we are not responsible for removing or deleting information from the databases of third parties (such as service providers) with whom we have shared information about you, but we will make the request on your behalf for such removal/deletion.
Data Retention:
We will retain your information for as long as needed to provide you services, or otherwise as is reasonable and customary given the nature of the relationship you have with NAMI SD. We may need to retain certain information for record-keeping purposes, and there may also be residual information that will remain within our databases and other records not on this Website, which will not be removed from such locations. Otherwise, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We have a data retention and destruction plan that dictates the policies and procedures related to deletion and/or destruction of all information/data.
Third Party Contractors And Other Data Processors:
We may appoint subcontractor data processors as required to deliver the services, such as, without limitation, IT systems or software providers, IT Support service providers, and document and information storage providers, who will process PII on our behalf and at our direction. We conduct an appropriate level of due diligence and put in place contractual documentation in relation to any sub-contractor to ensure that they process PII appropriately and according to our legal and regulatory obligations.
Changes To This GDPR Privacy Notice:
We may make changes to this GDPR Privacy Notice from time to time, to reflect changes in our practices. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Where we materially change this Privacy Notice, we will take steps to notify you (such as by posting a notice on the Website or via email), and where required by applicable law to obtain your consent.
Privacy Questions And Contacting Us:
If you have any questions or concerns about our Privacy Policy or data processing, please contact us at
Contact Us:
(858) 634-6580
NAMI San Diego
PO Box 23700, San Diego, CA 92193
Changes To Our Privacy Policy:
We reserve the right to revise this Privacy Policy at any time. Please check back regularly to see if there have been any changes to this policy, which you can determine by reviewing the Effective Date listed below. By continuing to use the Website after those changes become effective, you consent and agree to be bound by the revised Privacy Policy.
Privacy Policy Effective Date:
This Privacy Policy is effective as of December 27, 2024