POSITION TITLE: Programs Coordinator
Primary Responsibilities/Function: Provide emergency financial services to the HIV/AIDS community through coordination with external case managers, county-wide. Develop and carry out the program’s procedures for processing applications, suspensions, terminations and all aspects of caseload maintenance. Provide required documentation regarding the disbursement of funds. Communicate with case managers and landlords regarding client participation. Produce written notices to clients, landlords and case managers. Maintain organized paper files, databases and spreadsheets. Train case managers. Ensure client confidentiality is protected. Provide reports as required by contract and requested by Director of Financial Services.
Duties and Responsibilities:
- Following department procedures and contract requirements, process applications for participation in the Emergency Assistance Resources Program (EFA, EHA and CSI) and the Partial Assistance Rent Subsidy (PARS) program, in coordination with case managers. Review previous assistance to verify eligibility. Verify that all documents are complete and accurate. Review clients’ rental agreements, verify property ownership.
- Communicate with case managers regarding suspension and termination of participants, as well as changes of address, changes of landlords, etc. This involves telephone calls and emails, as well as written documents as indicated by procedures. Communicate with clients according to procedures, and mailing documents to them.
- Maintain various databases accurately and in a timely fashion.
- Communicate within the department regarding clients’ participation (new participant, suspension, termination, changes of address and/or landlord, re-issuance of checks, etc.) as indicated by procedures, on approved inter-department forms. Prepare check requests.
- Process data for Intensive Case Management (ICM) program, updating databases and spreadsheets, and check-writing.
- Coordinate periodic trainings for case managers. Attend other meetings as requested, to represent the programs.
- Handle inquiries from the public regarding program availability and rules.
- Protect client information at all times, to assure confidentiality, in accordance with contract Article 14.
- Provide reports and any information requested by the Director of Financial Services.
Range of Authority: The Programs Coordinator reports to the Director of Financial Services.
Minimum Requirements, including linguistic and cultural skills, education, experiences, licenses and certifications:
- Bilingual (Spanish) preferred.
- Experience living in recovery of mental illness or a family member of a person with lived experience, preferred.
- A strong positive viewpoint towards mental health is essential.
- Commitment to excellent customer service, attention to detail, and flexibility in a multi-tasking environment are all a must.
- Demonstrated ability to work with diverse populations plus the ability and desire to work as part of a team.
- Ability to keep information confidential and be discrete.
- Willingness to support NAMI San Diego’s Mission and Values.
- AA degree or equivalent specialized education or equivalent experience.
- Competency in Microsoft Access, Excel and Word. Quickbooks knowledge helpful.
- Demonstrated ability to work independently.
- Demonstrated ability to communicate effectively.
- Program headquarters is a standard office setting.
- Environment with diverse populations routinely coming in for workshops or training.
- Periodic lifting up to 15 pounds is required.
Full-time – 40 Hours
To apply: Please send cover letter and resume to firstname.lastname@example.org