Program Manager (Full-Time) – PeerLINKS program

The PeerLINKS team provides life-changing, enhanced peer support services which includes case management, care coordination, education and more. All our participants are 18 years of age or older, have serious mental health challenges (SMI) and are not connected with treatment or community resources. The majority are also experiencing homelessness at the time of intake, have struggles with substance use, and may have involvement with the justice system. Our participants are referred to us by specific behavioral health units/hospitals, crisis homes and emergency rooms. We provide services for up to 6 months starting when they are still at these sites.   

The Program Manager is responsible for the overall operation of the PeerLINKS programincluding fiscal and administrative management, risk management, data collection, quality assurance, contract compliance, as well as development and implementation of policy and procedures of PeerLINKS. The Program Manager oversees the work of our team which includes our team of Peer/Family Support Specialists, Team Leads, Lead Clinician and our Administrative Support Associate. The Program Manager reports to the Director of the PeerLINKS Department. Typical workdays/hours are Monday to Friday: 8:00 AM to 4:30 PM. Initially, they will be working from home due to the pandemic. 

Essential Duties and Responsibilities: Other duties may be assigned. 

  • Responsible for day-to-day operations of PeerLINKS. 
  • Provides leadership, coaching and supervision to PeerLINKS team members. 
  • Oversees quality of our services. Identifies opportunities for improvement and elicits team’s ideas for opportunities for improvement in program service delivery and processes; implements changes when needed. 
  • Ensures team’s adherence to recovery principles and PeerLINKS approach of delivering participant-centered services, empowering participants to be active in the pursuit of their goals, and modeling recovery. 
  • Plans activities and allocates resources to ensure that required outcomes and contract requirements are reached within the specified timelines. 
  • Facilitates and/or coordinates meetings and trainings for the team. 
  • Assures appropriate compliance and integrity of program and maintains necessary documentations. Review participant files and monitors their progress. 
  • Ensures expenses are properly allocated, allowable, and within budget. 
  • Demonstrates knowledge of and ensures that our team provides services in line with: cultural humility and linguistic competency, co-occurring and gender responsiveness and trauma informed care practices. 
  • Provides crisis support and intervention in the absence of the Lead Clinician. 
  • Builds and maintains relationships with providers/staff of our assigned referral sites, as well as various mental health and substance use treatment/programs. This may include providing informal or formal presentations to groups of various sizes. 
  • Attends necessary meetings, workshops, events, and training seminars.  
  • Apprises Director of project statuses and needs. 

Minimum Requirements: 

  • A Master’s Degree is required for this position. MFT and MSW are highly preferred. 
  • Proven track record of successfully leading and motivating a diverse staff and managing the operations of a program. 
  • Exceptional interpersonal skills, positivity, attention to detail, flexibility, and enjoys working in an ever-changing environment. 
  • Excellent planning, organizing, analyzing, problem solving, coordination, and time management skills. 
  • Natural ability to build and maintain relationships and find common ground with diverse stakeholders. 
  • Knowledge of San Diego County’s Behavioral Health Services programs. 
  • Strong positive viewpoint towards individuals with mental health challenges, history of substance use, and who have experienced homelessness. 
  • Intermediate to advanced knowledge of computer software (Microsoft Office, Word, Excel), email and web navigation. 
  • Experience assessing individuals for suicidal/homicidal ideation and providing crisis intervention.  
  • Must be willing and able to drive personal car, have valid California Driver’s, and comprehensive automobile insurance as required by law. Must have a satisfactory driving record and be willing to sign an authorization to enroll in the Department of Motor Vehicles’ Employee Pull Notice Program. 

Additional, Preferred Qualifications: 

  • Experience in the community behavioral health and peer recovery model preferred. 
  • Has existing connections to behavioral health providers, health providers, hospitals, and/or criminal justice system.  
  • Lived experience of self, or a family member or loved one with behavioral health challenges is strongly preferred. 
  • Experience working in a non-profit setting. 
  • Strong training skills and experience. 
  • Experience analyzing data and preparing reports. 

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.  

  • Prolonged periods sitting at a desk and working on a computer.  
  • Must be able to lift up to 15 pounds at times. 

Salary: $32 to $36 hourly, dependent upon experience and licensure.

To Apply: Please submit your resume toPeerLINKS@namisd.org and use the subject line “Program Manager.” Position will remain open until filled.