Open Position: Outreach Programs Manager
Accountability: Community Development Director
Supervisory: IOOV Coordinator, Outreach Specialist, Outreach Field Specialist, Volunteers
About the Organization
NAMI San Diego (National Alliance on Mental Illness San Diego) is the community’s voice on mental illness. NAMI San Diego was founded in 1978 by family members of individuals with mental illness. At the heart of NAMI San Diego’s mission is the sharing of information and striving to end the stigma associated with mental illness. To this end, we offer a Helpline, support groups, educational meetings, newsletters, a lending library and a number of classes on mental illness held at various locations throughout San Diego County.
About the Position
The Outreach Programs Manager is responsible for coordinating the growth, sustainability, relevancy and accountability of the NAMI San Diego programs In Our Own Voice (IOOV), and Friends in the Lobby (FIL), in addition to overseeing community outreach and engagement and the agency Volunteer Program, including support of Service Enterprise and the AmeriCorps VIP programs. Works in concert with the Community Development Director and all NAMI San Diego Managers to ensure the integrity and accountability of community programs and relations.
Essential Duties and Responsibilities
- Oversees Friends in the Lobby (FIL) program, staff and volunteers and IOOV staff within all areas of contract compliance and per annual plan; Responsible for monthly status reports and quarterly contract reports.
- Screens, trains, coordinates and supervises, volunteers for Friends in the Lobby, and Ending the Silence; Supports recruitment and management of IOOV Staff.
- Coordinates Volunteer orientations, trainings, placements, and tracking; Develops structures and processes for NAMI San Diego volunteer management and tracking, conducts monthly volunteer communication and annual volunteer appreciation.
- Maintains necessary documentations, i.e. volunteer applications, mileage, etc., creates and or modifies forms as needed.
- Participates in community relations efforts, including but not limited to supporting and assisting the development and execution of major NAMI San Diego events in order to meet community awareness goals.
- Communicates effectively with community leaders to grow and support programs
- Provides regular supervision, mentoring, team building, support, and reviews for the
- IOOV Coordinator, Outreach Specialist, Outreach Field Specialist, AmeriCorps VIS Volunteer Coordinator.
- Performs duties as assigned by the Community Development Director and works collaboratively with other department heads.
- Contributes to creating a stigma-free, recovery positive, person-centered, trauma-informed and culturally competent professional presence in the San Diego community at large.
- Increases job knowledge by participating in educational opportunities, as required.
Specifications, Qualifications, and Competency Factors
- Lived experience with mental illness for self or as a family member strongly preferred.
- A strong positive viewpoint towards mental health is essential.
- Bachelor’s Degree in relevant field preferred (Social Work, Psychology, Community, Education, Advocacy / Activism) or clearly demonstrated equivalent work experience in the field.
- Ability and willingness to mentor and motivate staff and volunteers.
- Excellent organizational skills and monitoring details focus.
- Demonstrated ability to work with diverse populations plus the ability and desire to work as part of a team.
- Ability to keep confidential information confidential and be discrete.
- Willingness to support NAMI San Diego’s Mission and Values
- Ability to drive with valid driver’s license, auto insurance, and access to use of an automobile as needed.
- Ability to present information to public groups.
- Bilingual, Spanish a plus.
- Ability to type using computer is essential with competency using Microsoft Office programs, social media experience a plus.
Working Conditions and Job Setting
- Program headquarters is a standard office setting.
- Environment with diverse populations routinely coming in for workshops or training.
- Periodic lifting up to 15 pounds is required.
- Ability to work in hospital lobby environments.
- Occasional evenings and weekends required.
- Community and office setting. Regional travel required.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
To Apply: Send Resume & Cover Letter to email@example.com