Next Steps is a partnership of four community organizations, Family Health Centers (FHC), MHS (Mental Health Systems Inc.), NAMI San Diego and UPAC (The Union of Pan Asian Communities) with NAMI San Diego as the lead agency. This integrated care program funded by San Diego County addresses the physical health, mental health and substance use needs of participants along with their needs for food, clothing, shelter, transportation and other social services. Staff provides clients and family members who visit the San Diego County Psychiatric Hospital and its Emergency Unit, and designated community clinics and programs with onsite support and resource information that promotes successful recovery and reentry into the community. The team consists of trained Peer Specialists, Family Member Specialists, Recovery Services (AOD) Counselors, Nurses, Behavioral Health Consultants and Health Navigators most of whom have lived experience with serious mental illness, substance use or a co-occurring disorder or have a family with lived experience. Staff offers culturally and linguistically appropriate services.
Primary Duties and Responsibilities
- Assist clients in navigating the health care system to meet their health care needs.
- Provide health and wellness counseling and support.
- Lead or co-lead groups focused on health, wellness and recovery as needed.
- Welcome and orient new clients at primary care sites.
- Support individuals transitioning from County funded mental health clinics to primary care clinics for their behavioral health care.
- Provide clients with support and information and empower access to needed resources and appropriate services.
- Ensure that clients have transportation resources to attend initial appointments at outpatient clinics/programs and accompany them if needed.
- Assist participants by driving them to or meeting them at appointments related to behavioral health and primary care services, benefits applications, acquiring an ID, and other health and social services as needed.
- Accompany clients on public transportation as needed.
- Provide services to clients who come into the Next Steps lobby.
- Collaborate with the Community Nursing Supervisor regarding the care of clients with complex health needs.
- Maintain a caseload of clients.
- Able to remain calm during emergencies or crises.
- Document all client interactions accurately on program forms and/or into the electronic record in a timely manner.
- Other duties as assigned.
Required Background and Skills:
- Minimum High School Diploma or GED, some college preferred.
- Self-identified as a person with lived mental illness, substance use or co-occurring disorder.
- Grounded in his/her personal recovery.
- Successful completion of Peer Employment Training, Career Pathways in Behavioral Health Services, Family Specialist Training Program or AOD Certification Training.
- Work experience in a physical health care (medical) setting strongly preferred.
- Training in health navigation will be provided upon hire.
- Knowledge of San Diego County’s behavioral health, physical health and social services.
- Able to communicate effectively both verbally and in writing.
- Basic knowledge of computer software (Microsoft Office, Word, Excel), email and web navigation.
- Demonstrated ability to maintain confidentiality.
- Available to work weekdays as well as rare evenings, weekends and holidays as required by contract.
- Possess a valid California Driver’s License and comprehensive automobile insurance as required by law.
- Willing and able to drive personal car to client appointments and other client and program related meetings
- Have a satisfactory driving record.
- Willing to sign an authorization to enroll in the Department of Motor Vehicles’ Employee Pull Notice Program.
- Is not debarred or excluded from participation in Federal programs by the General Services Administration and/or the Department of Health and Human Services of the Inspector General.
- Clear TB Test.
- Added Plus: Bilingual and bicultural in Spanish, Arabic, Farsi, Vietnamese, Tagalog, or other Asian language.