Primary Responsibilities/Function: The Homeless Outreach Worker will provide mobile, street and field based outreach services in the Central Region of San Diego County. 

Utilizing an integrated care approach, the Housing Outreach Worker will provide both outreach/engagement services and brief case management interventions to quickly assess and link homeless individuals to the NAMI San Diego Clubhouse, where individuals will be offered membership and assistance to accessing services. The Homeless Outreach Worker will work as part of the NAMI SD Mobile Navigation Team and other service providers to identify homeless trends and work closely with the community to identify solutions. 

Duties and Responsibilities:   

  • Conduct mobile/street outreach to develop a trusted relationship, build rapport that will assist homeless individuals with addressing barriers to obtain housing, services and appropriate health care needs. 
  • Link and provide transportation to homeless individuals to the NAMI San Diego Clubhouse; educate on membership and the International Clubhouse model. Enroll to membership as the homeless individual indicates interest in becoming a member. 
  • Conduct and complete all necessary documentation to record member progress. 
  • Meet with active individuals/members to review evaluate, and support completion of their goals. 
  • Conduct a VI-SPDAT (Vulnerability Index-Service Prioritization Decisions Assistance Tool) on all new members to connect them to the proper intervention and services. Enter results into HMIS in a timely manner. 
  • Assist the member with benefits establishments, obtaining a birth certificate, social security card, housing referrals, and health related assistance. 
  • Work collaboratively with local law enforcement and services providers to ensure transition from streets into interim housing is collaborative and meeting members and community’s needs. 
  • Ensures and oversees mobile navigation vehicle maintenance to manufactures warranty and instructions. Including taking care of regular oil, gas fill-up and mileage logs. 
  • As advocates for assigned members, will provide case management services and advocacy within the Clubhouse and the community. 
  • Records and maintains member profile/goal sheets with members within the first 30 days of enrollment and updates every 6 months or more frequently at member’s request and updates emergency fact sheets annually or as needed. 

Range of Authority: The Homeless Outreach Worker reports to the Program Manager.  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.  

  • Prolonged periods sitting at a desk and working on a computer.  
  • Prolonged periods of standing and walking.  
  • Must be able to lift up to 20 pounds at times.  

Minimum Requirements, Education, Experiences, Licenses and Certifications:    

  • Bachelor’s Degree in human resource field and one year of working with homeless, mental illness, substance use disorder or with vulnerable populations, or equivalent work experience 
  • Experience in Homeless Outreach 
  • Computer proficient in Microsoft Office and familiar with Service Point- HMIS and Club HOMS preferred. 
  • Fluency in English, an additional language preferred 
  • Preferred lived experience in SMI, SUD or housing insecurity of self or direct support to an individual with SMI, SUD or Housing Insecurity.   

COVID Protocols and Work Environment.  As an essential worker providing both telehealth and in-person services, successful candidate will follow CDC guidelines, state guidelines and local mandates for COVID 19 prevention.  COVID-19 Vaccination required for employment.

Full-time – 40 Hours                                                  Hourly Salary: $20.20 

To apply: Please send cover letter and resume to clubhouse@namisd.org